Wayside Furniture House
Raleigh, NC 27606
Phone: (919) 851-0680
- Hours:
- Mon-Thu, Sat 9:30am-5:30pm, Fri 9:30am-8pm
Message from Wayside Furniture House
Furnishing the Triangle's Finest Homes Since 1939
- Fine Furniture
- Bedding and Draperies
- Accessories
Paid advertisement by Wayside Furniture House.
Editorial Description for Wayside Furniture House
Since 1939, this upscale furniture store provides lamps, pictures, accessories, bedding and in-house interior decorators; Custom orders and free delivery available.
User Reviews for Wayside Furniture House
04/08/2008 Posted by njgirl1
We just moved here from NJ and had been to serveral stores in the area and was about to give up when our neighbor told us about Wayside. Upon entering the store we could tell we were in the right place. The merchandise is high quality and stylish. There design staff was very helpful and really listen to our needs and concerns. We placed our order and had most things in place within a few weeks. We are totally pleased and would advise anyone looking for furniture or design advice to check out there store. They have two stores and we have not visited there Hillsbourgh St. store but have heard nice things on that one as well.
Pros: Helpful design service
Cons: traffic on Capital is bad
12/10/2007 Posted by bethre
I was astonished by the horrible customer service I received at this furniture store. I went in on a weekend and looked through their catalogs for a particular piece of furniture I had been looking for. I was given a copy of the measurements and was quoted a price. After I had ensured the furniture piece would fit well in my home, I made another trip to the store to place my order. I again found the piece in the catalog and asked to order it. I casually mentioned that I’d been in the store a couple of weeks before. They asked me what price I’d been quoted. I told them I was unsure but that I wanted to go ahead and order the piece. They told me that I would have to call back the following day when the person that had originally priced the piece was there. I let them know that she had only spent maybe 5 minutes with me and that I didn’t feel that she really ‘helped me.’ They didn’t care. They said that they couldn’t order the piece of furniture because they didn’t know what price I’d been given. I had no idea that prices were that arbitrary. I again stated that I just wanted to place the order at whatever the sales price was. Again, they refused and said that I should just call back the next day when the original sales person was going to be there. I was so insulted that they wouldn’t let me order the furniture when I had made a special trip to the store for that purpose. I was also skeptical of their methods of ‘pricing.’ Since they refused to let me order the furniture, I went home and got on line to find another dealer of that particular brand. I ended up getting the peice a lot cheaper (over 500 dollars cheaper) and the person was pleasant and helpful (and allowed me to order the furniture, imagine that!). I would never shop at this store or at this furniture company and would advise people to call around and check prices.
Pros: good location
Cons: horrible customer service, poor value, prices higher than other local stores, little variety of floor models
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