Triangle Tropical Fish
Durham, NC 27704
Phone: (919) 479-0088
- Cross Street:
- Faifield Street
- Hours:
- Mon-Thu 11am-7pm, Fri 12pm-8pm, Sat 10am-6pm, Sun 12pm-6pm
Message from Triangle Tropical Fish
Needing a gift? Give a fish.
- JBJ Nano Cubes
- Salt and Fresh Water
- AquaPods
Paid advertisement by Triangle Tropical Fish.
Editorial Description for Triangle Tropical Fish
Family-owned and -operated since 1987; sells a variety of saltwater and freshwater aquarium fish, invertebrates and plants.
Insider Tips
The ExtrasCheck out website for extensive list of inventory fish, updated weekly, and other aquarium add ons.
User Reviews for Triangle Tropical Fish
02/21/2008 Posted by rockisol
I would like to write a response to mikerr. I am the "employee" with which he speaks of. However he is untruthful in his writing. He purchased the AquaC Urchin Pro at an awesomely discounted price of 199.99, against my recommendation. I measured it for him to ensure that it would fit inside his sump, he said he thought it would. I recommended a different protein skimmer but told him that the AquaC had a good reputation. He decided, after looking online, that the AquaC was the skimmer for him. Now, he should have measured his space before he tried to put it in his sump, that is not my fault and I will not be unjustly accused. At Triangle Tropical Fish we try to sell quality products at reasonable prices. How would someone feel if they purchased the protein skimmer he returned with water stains in it? I'm very sorry that he is so angry but this is not my fault. He also did not want to "exchange" for anything else, he just wanted his money back. I would not punish another customer for his mistakes. We are more than happy to take returns on items that are in the same condition that they are sold in.
02/20/2008 Posted by mikerr
I recently went to Triangle Tropical Fish and had the worst experience. I highly suggest you choose another store to accomodate your aquarist needs. The older women that is the store owner has the worst ethics when it comes to doing business. I tried to return a $200+ protein skimmer two days after I bought it and was denied a full refund. I bought this skimmer only after consulting with one of the store employees who assured me that I could use it after I told them about my tank set up. I took the skimmer home and rinsed it (step one in the directions). When I got further down the instructions I was surprised to find out I couldn't use this skimmer at all. When I tried to return it, the store owner said that that I could only get a 75% refund because it was used. I told her I only rinsed it and never hooked it up. She reiterated, "it's used" I told her the only reason I bought this skimmer was because her employee assured me I could use it. She stated again, "It was used " and that 75% is all I would get back. I thought this to be ridiculous since I only rinsed it in water and that I bought it because they recommended it. I asked to see the refund policy. She stated, "I don't have to have one". At this point I was feed up and walked out. What is apparent is her acumen for business is below poor and she does not care for her customers. Triangle Tropical Fish has lost a new customer. All I wanted was a refund or the opportunity to swap out for a skimmer for one that would work with my set up. Save your self some money, time and fustration and go to a store that has employees that are knowledgeable about their products and value the customers.
Pros: Not sure there are any
Cons: Business ethics are Horrendous
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